Privacy Policy

Fresh Compass Grove Kabushiki Kaisha is committed to handling personal data carefully and transparently. This policy explains what data we collect, how we use it, and the choices available to you.

Data Collection

What we collect: Name and email address submitted through our contact forms, along with any message content you choose to include.
How it's collected: Directly through forms on this website, and through cookies where you've given consent (see our Cookie Policy).
Legal basis: Processing is based on your consent when you submit a form, or on our legitimate interest in responding to your enquiry.
Retention: Contact data is retained only as long as needed to respond to your enquiry and for a reasonable period afterward for record-keeping.

Data Usage

Personal data is used to respond to enquiries and arrange service visits.
We do not sell personal data to third parties.
Analytics data, where consented, helps us understand how the site is used.
We do not send marketing communications unless you separately request them.

Data Protection Measures

Access to stored contact data is limited to staff who need it to respond to enquiries.
We take reasonable technical steps to protect data from unauthorized access.
In the event of a data breach affecting your information, we will notify you as required by applicable law.

Your Rights

You may request access to the personal data we hold about you.
You may request correction or deletion of your data.
You may request a copy of your data in a portable format.
You may object to certain processing of your data.
To exercise any of these rights, contact us using the details on our Contact page.

Your Rights and Opt-Out Instructions

You can look through Fresh Compass Grove's stages and services without telling us anything about yourself; providing personal information is never required. If you prefer not to, avoid sending the quote form or using other features that submit data, turn off cookies in your browser settings as explained in our Cookie Policy, or contact us to ask that any personal data you shared before be erased. We accept those decisions without question. For a deletion request, use the details listed on our Contact page; whether you are a contractor or a property manager, we will act on it promptly.